Welcome to Authentic Caribbean Products LLC
Authentic Caribbean Products LLC (“ACP,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, https://authenticcaribbeanproducts.com, contact us, subscribe to our marketing communications, or purchase our products.
It also explains the choices and privacy rights available to you under applicable law.
For questions about this Privacy Policy, please contact us at [email protected].
1. Information We Collect
Authentic Caribbean Products LLC may collect the following categories of personal information when you interact with our website or services.
Personal and Contact Information
When you contact us, subscribe to our newsletter, or place an order, we may collect your name, email address, telephone number, billing address, and shipping address.
Order and Transaction Information
When you make a purchase, we may collect information about the products ordered, purchase amounts, order history, shipping preferences, and payment status.
Payments may be processed through third-party payment service providers. The payment information collected and retained by those providers depends on the payment methods and services used.
Newsletter and Marketing Information
When you subscribe to ACP communications, we may collect your email address, subscription preferences, and information about your interactions with our emails.
We use Constant Contact to help manage email subscriptions and marketing communications.
Website Usage and Technical Information
Depending on the technologies enabled on our website, we may collect information such as IP addresses, browser types, device information, pages visited, and interactions with our website through cookies or similar technologies.
Information You Provide Voluntarily
We may collect additional information you choose to share when submitting a contact form, participating in a survey, or communicating with our customer service team.
2. How We Use Your Information
Authentic Caribbean Products LLC may use the personal information we collect for the following business purposes:
Processing and Fulfilling Orders
To process purchases, confirm payments, arrange shipping and delivery, provide order updates, and handle returns, refunds, or customer service requests.
Customer Communication
To respond to inquiries, answer questions about our products, and provide important information about orders or our services.
Marketing and Newsletters
To send promotional emails, newsletters, product announcements, special offers, and updates about Authentic Caribbean Products LLC when permitted by applicable law.
We use Constant Contact to manage email subscriptions and marketing campaigns. Customers may unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.
Improving Our Website and Services
To understand how visitors use our website, identify technical issues, improve website functionality, and enhance the customer experience.
Security and Fraud Prevention
To help protect our website, customers, and business against unauthorized activity, fraudulent transactions, and security threats.
Legal and Business Obligations
To maintain appropriate business records, comply with applicable laws, respond to lawful requests, and protect our legal rights.
We use personal information only for purposes consistent with this Privacy Policy and applicable law.
3. How We Share Your Information
Authentic Caribbean Products LLC may share personal information with trusted third parties when reasonably necessary to operate our business and provide our services.
Website and E-Commerce Providers
We may share information with companies that host, maintain, and support our website, online store, and related business systems.
Payment Processors
When customers place orders, payment information may be shared with authorized payment processors to complete transactions, verify payments, prevent fraud, and process refunds.
Shipping and Delivery Providers
We may provide shipping companies with information necessary to deliver orders, including customer names, delivery addresses, and relevant contact information.
Email Marketing Services
We use Constant Contact to manage newsletter subscriptions, marketing campaigns, and related communications. Information such as email addresses and subscription activity may be processed through this service.
Professional and Business Service Providers
We may share relevant information with accounting, technology, legal, and other service providers assisting with legitimate business operations, subject to appropriate safeguards.
Legal Requirements
We may disclose personal information when required by applicable law or valid legal process, or when reasonably necessary to protect the rights, safety, and security of our customers and business.
Sale or Transfer of Business
If Authentic Caribbean Products LLC undergoes a merger, acquisition, or sale of business assets, relevant customer information may be transferred as part of that transaction, subject to applicable privacy laws.
We do not authorize our service providers to use personal information for unrelated purposes outside their permitted roles and applicable agreements.
4. Cookies and Website Tracking
What Are Cookies?
Cookies are small data files that websites may store on your device to remember preferences, support website functionality, and understand how visitors interact with a website.
How We Use Cookies
Depending on the technologies enabled on our website, Authentic Caribbean Products LLC and its service providers may use cookies or similar technologies for the following purposes:
Essential Cookies: To support website functionality, security, shopping carts, and checkout processes.
Analytics Cookies: To understand website traffic, visitor interactions, and opportunities to improve our services.
Marketing Cookies: To measure advertising effectiveness and support relevant marketing activities, if these technologies are enabled.
Third-Party Technologies
Our website may use technologies provided by third-party website, analytics, payment, or marketing services. These providers may process information according to their applicable privacy policies.
Managing Cookies
You can manage or delete cookies through your browser settings. Disabling certain cookies may affect website functionality, including shopping cart or checkout features.
Where required by applicable law, we will provide additional privacy choices or obtain consent before using certain tracking technologies.
5. Data Security and Retention
Protecting Your Information
Authentic Caribbean Products LLC recognizes the importance of protecting customers' personal information.
We take reasonable steps to safeguard personal information against unauthorized access, disclosure, alteration, or loss, taking into account the nature of the information and the services we use.
We also rely on third-party service providers to maintain appropriate security measures for information processed through their systems.
However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.
How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business records, and meeting applicable legal obligations.
Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements.
Marketing Information
We may retain newsletter subscription information while a person remains subscribed to our marketing communications.
When someone unsubscribes, we may retain limited information as necessary to honor their request and prevent further unwanted marketing messages.
Deletion of Information
Customers may contact us to request deletion of their personal information. We will review and respond to requests in accordance with applicable law, including any permitted or required retention exceptions.
6. Your Privacy Rights and Choices
Accessing and Correcting Your Information
Depending on your location and applicable law, you may have the right to request access to personal information we maintain about you and to request correction of inaccurate information.
Requesting Deletion
You may request that we delete personal information associated with you. We will evaluate and respond to requests in accordance with applicable law. Certain information may need to be retained for legitimate purposes, including transaction records, fraud prevention, or legal compliance.
Email Marketing Preferences
You may unsubscribe from promotional emails from Authentic Caribbean Products LLC at any time by clicking the unsubscribe link included in our marketing messages.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages, such as order confirmations or customer service responses.
Cookies and Tracking Choices
You may manage cookies through your browser settings. Where required by applicable law, we will provide additional choices concerning the use or disclosure of personal information for targeted advertising.
California Privacy Rights
California residents may have additional privacy rights under applicable California law, including rights to know, correct, or delete certain personal information and to opt out of certain uses or disclosures, where those laws apply to our business.
We will not unlawfully discriminate against individuals for exercising applicable privacy rights.
Submitting a Privacy Request
To ask questions or submit a privacy-related request, please contact:
Authentic Caribbean Products LLC
Email: [email protected]
Website: https://authenticcaribbeanproducts.com
We may request reasonable information to verify your identity before fulfilling certain privacy requests.
7. Children's Privacy, Policy Updates, and Contact Information
Children's Privacy
The Authentic Caribbean Products LLC website is intended for a general audience and is not directed toward children under 13 years of age.
We do not knowingly collect personal information directly from children under 13. If we become aware that we have collected such information without any consent required by applicable law, we will take appropriate steps to delete it.
Parents or guardians who believe a child has provided personal information through our website may contact us using the information below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, or applicable legal requirements.
When we update this policy, we will revise the “Last Updated” date at the beginning of the document. We will provide additional notice when required by applicable law.
Contact Us
If you have questions about this Privacy Policy, how your personal information is handled, or your privacy rights, please contact:
Authentic Caribbean Products LLC
Email: [email protected]
Website: https://authenticcaribbeanproducts.com
Thank you for trusting Authentic Caribbean Products LLC.
Your passport to Caribbean flavors.