Welcome to Authentic Caribbean Products LLC
Last Updated: October 22, 2026
Welcome to Authentic Caribbean Products LLC (“ACP,” “we,” “us,” or “our”). These Terms of Service govern your access to and use of our website, https://authenticcaribbeanproducts.com, and your purchase of products offered through our online store.
By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree, please discontinue using our website.
Authentic Caribbean Products LLC is a California-based business
offering Haitian and Caribbean food products
to customers in the United States.
1. Online Orders and Payments
Customers may purchase products through the Authentic Caribbean Products LLC website, subject to availability.
All prices are displayed in U.S. dollars. Applicable sales taxes and shipping charges will be calculated and displayed during checkout.
We accept payment methods displayed at checkout. Payment must be successfully authorized before an order can be processed.
After placing an order, customers may receive an email confirming that the order was submitted. This confirmation does not guarantee acceptance. We reserve the right to cancel or decline orders for legitimate reasons, including product unavailability, payment issues, suspected fraud, or pricing errors.
If an order is canceled after payment has been collected, we will issue a refund for the canceled items to the original payment method.
2. Shipping and Delivery
Authentic Caribbean Products LLC ships eligible orders to delivery addresses within the United States.
Shipping charges, available delivery options, and estimated delivery times will be provided during checkout or communicated before an order is finalized.
We make reasonable efforts to process and ship orders within the time stated at checkout. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances beyond our control.
If we cannot ship an order within the promised timeframe, we will notify the customer and provide the option to accept the delay or cancel the affected order for a refund, as required by applicable law.
Customers are responsible for providing accurate shipping information. If an order arrives damaged, is missing items, or is delivered incorrectly, please contact Authentic Caribbean Products LLC promptly so we can review the issue and arrange an appropriate resolution.
3. Returns, Refunds, and Cancellations
All Food Sales Are Generally Final
Due to the nature of our packaged food products and food safety considerations, Authentic Caribbean Products LLC generally does not accept returns or exchanges for changes of mind, personal taste preferences, or products that have been opened.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery. Include your order number, a description of the issue, and photographs when available.
We will review your request and, when appropriate, offer a replacement, refund, or another suitable resolution.
Order Cancellations
Customers may request cancellation before an order has shipped. We will make reasonable efforts to accommodate cancellation requests, but cannot guarantee cancellation once processing or shipment has begun.
Refund Processing
Approved refunds will generally be issued to the original payment method. The time required for the refund to appear depends on the payment provider or financial institution.
Your Legal Rights
Nothing in this policy limits any refund, cancellation, or other consumer rights provided by applicable law. Customers will receive any remedies required by law, including for orders that cannot be shipped within the applicable timeframe.
4. Product Information and Food Safety
Product Descriptions
Authentic Caribbean Products LLC strives to provide accurate descriptions, photographs, ingredients, sizes, and other relevant information for the Haitian and Caribbean food products offered on our website.
Product packaging, appearance, and availability may vary. Customers should refer to the actual product label for the most current information.
Ingredients and Allergens
Some products may contain or come into contact with common allergens, including peanuts, milk, wheat, soy, or tree nuts.
Customers are responsible for reviewing product labels, ingredient lists, allergen warnings, and storage instructions before consuming any product.
If you have questions about ingredients or allergens, please contact us before placing an order.
Food Storage and Handling
Customers should follow all storage, handling, expiration, and preparation instructions provided on the product packaging.
Do not consume products with damaged safety seals, signs of spoilage, or other indications that they may be unsafe.
Product Availability
All products are subject to availability. We reserve the right to update product descriptions, correct errors, or discontinue products without prior notice.
Nothing in these Terms limits any rights or remedies available to customers under applicable consumer protection or food safety laws.
5. Website Use and Intellectual Property
Permitted Website Use
Customers may use the Authentic Caribbean Products LLC website for lawful personal shopping and informational purposes.
Users agree not to engage in fraudulent transactions, interfere with website security, introduce malicious software, or use the website in violation of applicable laws.
Intellectual Property
The Authentic Caribbean Products LLC name, company logo, original website content, graphics, photographs, and other materials owned by ACP are protected by applicable intellectual property laws.
Visitors may not reproduce, distribute, modify, or commercially exploit ACP-owned materials without prior written permission, except as permitted by law.
Third-party trademarks, product names, and images remain the property of their respective owners.
Website Availability
We strive to maintain an accurate, secure, and accessible website. However, we cannot guarantee uninterrupted access or that the website will always be free of technical errors.
We may update, maintain, or temporarily suspend website features when reasonably necessary.
Third-Party Links
Our website may contain links to third-party websites or services. Authentic Caribbean Products LLC is not responsible for the content, privacy practices, or policies of independently operated third-party websites.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
6. Privacy, Changes to Terms, and Contact Information
Privacy
Authentic Caribbean Products LLC respects the privacy of its customers. Our collection, use, and handling of personal information are described in our separate Privacy Policy, available on our website.
Changes to These Terms
We may update these Terms of Service periodically to reflect changes in our business operations, website features, or applicable laws.
When changes are made, we will update the “Last Updated” date displayed at the beginning of this document.
Changes will apply prospectively, except where otherwise permitted by law, and will not override rights established under previously completed transactions.
Governing Law
These Terms of Service are governed by the laws of the State of California and applicable federal laws of the United States, without limiting any mandatory consumer protections.
Contact Information
For questions about these Terms of Service, orders, shipping, or customer support, please contact:
Authentic Caribbean Products LLC
Website: https://authenticcaribbeanproducts.com
Email: [email protected]
Thank you for choosing Authentic Caribbean Products LLC.
Your passport to Caribbean flavors.